Internet & phones in Mt Eden
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Mt Eden. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Mt Eden businesses
Mt Eden spreads from the village shops on Mt Eden Road to the busy Dominion Road strip and the light commercial streets near Normanby Road. Physiotherapists, counsellors, small accounting practices, tutoring businesses and family-run trading firms make up much of the local business mix.
Many practices here work out of converted houses or small two-storey blocks with one internet connection, a cupboard of equipment and a mix of staff and contractor devices. Booking and practice systems are usually cloud-based, so a reliable connection, a decent firewall and good sign-in security matter more than any server in the back room.
Phones and internet used to be separate from IT. Now the phones run over the internet and the internet runs through the firewall, so a problem in one is a problem in all three. Having one team responsible removes the finger-pointing.
We send technicians to Mt Eden practices and offices for setups and faults, and fix most requests remotely without anyone leaving their desk. Planned work is booked around clinic or client hours.
What's included
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Is it right for your Mt Eden office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Mt Eden: questions
Our practice runs on cloud booking software. Do we still need managed IT?
Cloud software moves the server away, but the computers, sign-ins, Wi-Fi, printers and email security are still yours to look after. Managed IT keeps those secure and working and gives staff someone to call on when something breaks.
Contractors use their own laptops in our office. Is that safe?
It can be, with the right controls. We keep contractor devices on a separate network, require multi-factor sign-in for business apps and limit what can be downloaded to personal devices, so your data stays under your control.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
What happens to our phones if the internet goes down?
With a backup connection, calls keep working. Without one, calls can be diverted to mobiles automatically until the internet is back.
Do you sell the internet plan or does a provider?
We arrange the plan with a wholesale provider and look after it as part of your IT, so you have one point of contact.
More IT services in Mt Eden
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training