Internet & phones in Epsom
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Epsom. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Epsom businesses
Epsom is largely residential, but Manukau Road and the Greenlane end carry medical centres, dental practices, specialist rooms, real estate offices and professional services, with several schools and the showgrounds nearby. Many businesses run from converted homes with a small car park out front.
Converted homes bring a familiar set of problems: a router in the old lounge, staff in former bedrooms with poor signal, and a printer cabled to one computer. Health practices also need patient data kept private under the Health Information Privacy Code, which means locked-down devices, proper user accounts rather than shared logins, and tested backups.
Phones and internet used to be separate from IT. Now the phones run over the internet and the internet runs through the firewall, so a problem in one is a problem in all three. Having one team responsible removes the finger-pointing.
Technicians attend Epsom practices and offices for network, computer and printer work, while routine requests are handled remotely. We book onsite work at times that suit appointment schedules.
What's included
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Is it right for your Epsom office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Epsom: questions
Our clinic staff share one login on reception. Should we change that?
Yes. Shared logins make it impossible to see who accessed a record and are hard to secure. We set up individual accounts with quick sign-in options, so staff still move quickly between front desk computers without sharing passwords.
Can you fix Wi-Fi in a converted house used as an office?
Usually with two or three business access points placed where people actually work, connected back to the network by cable where possible. We survey the building first and quote the job in writing.
Do you sell the internet plan or does a provider?
We arrange the plan with a wholesale provider and look after it as part of your IT, so you have one point of contact.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
Is Teams calling right for us?
If your staff already live in Teams, usually yes. If you need a reception console, hunt groups or recording rules, a hosted phone system may suit better. We'll explain the trade-offs.
More IT services in Epsom
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training