Internet & phones in Remuera
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Remuera. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Remuera businesses
Remuera Road's village centres host financial advisers, lawyers, real estate agencies, dental and medical rooms and boutique retail, with a strong base of owner-run professional practices. Many firms have long-standing clients and small, stable teams.
Practices that have been in place a while often carry ageing equipment: an old server in a cupboard, a backup drive nobody checks and email set up years ago by a family member. Client confidentiality is central to these businesses, so modernising usually means moving files to secure cloud storage, adding multi-factor sign-in and replacing the backup with one that is monitored.
Phones and internet used to be separate from IT. Now the phones run over the internet and the internet runs through the firewall, so a problem in one is a problem in all three. Having one team responsible removes the finger-pointing.
Remuera offices are visited by our Auckland technicians for upgrades, migrations and faults, and staff get remote help for everyday issues. Bigger changes are planned and quoted in writing first.
What's included
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Is it right for your Remuera office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Remuera: questions
We still have an old server in the office. Do we need to replace it?
Not necessarily with another server. Many small practices are better served by moving files and email to Microsoft 365 and retiring the server. We look at what it actually runs, then recommend and quote the simplest option.
How do we know our backups would actually work?
Only a test restore proves it. As part of managed IT we monitor backups and regularly restore sample files to check they come back intact, and we tell you if anything fails.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
What happens to our phones if the internet goes down?
With a backup connection, calls keep working. Without one, calls can be diverted to mobiles automatically until the internet is back.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
How long does the switch take?
Fibre installs depend on the building and provider. Phone system changes are usually done in a week or two once numbers are confirmed.
More IT services in Remuera
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training