Managed IT in Remuera
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Onsite technicians cover Remuera. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Managed IT for Remuera businesses
Remuera Road's village centres host financial advisers, lawyers, real estate agencies, dental and medical rooms and boutique retail, with a strong base of owner-run professional practices. Many firms have long-standing clients and small, stable teams.
Practices that have been in place a while often carry ageing equipment: an old server in a cupboard, a backup drive nobody checks and email set up years ago by a family member. Client confidentiality is central to these businesses, so modernising usually means moving files to secure cloud storage, adding multi-factor sign-in and replacing the backup with one that is monitored.
You pay a fixed amount per person each month, so the IT budget stops jumping around. Projects such as an office move or a new server are quoted separately, in writing, before anything starts.
Remuera offices are visited by our Auckland technicians for upgrades, migrations and faults, and staff get remote help for everyday issues. Bigger changes are planned and quoted in writing first.
What's included
Planning
A regular review of what is ageing, what is at risk and what to budget for next year. No surprises in March.
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Updates and patching
Windows, Mac and business apps updated on a schedule, with failures followed up rather than ignored.
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Security
Threat detection on every computer, email filtering, multi-factor sign-in and the settings that stop the common attacks.
Microsoft 365 admin
New staff, leavers, licences, shared mailboxes, Teams and SharePoint permissions, all handled for you.
Is it right for your Remuera office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in Remuera: questions
We still have an old server in the office. Do we need to replace it?
Not necessarily with another server. Many small practices are better served by moving files and email to Microsoft 365 and retiring the server. We look at what it actually runs, then recommend and quote the simplest option.
How do we know our backups would actually work?
Only a test restore proves it. As part of managed IT we monitor backups and regularly restore sample files to check they come back intact, and we tell you if anything fails.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
How quickly do you respond?
Requests are picked up during business hours in the order of urgency. Anything stopping work, such as no internet or a locked-out account, goes to the front of the queue.
Is there a contract or lock-in?
No fixed-term contract. Plans run month to month with 30 days' notice. If you leave, we hand over your passwords, documentation and admin access in an orderly way.
What is not included?
Hardware, software licences and projects such as an office move, new server or full cabling job. Those are quoted in writing first, with no surprise invoices.
More IT services in Remuera
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training