Managed IT in Newmarket
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Onsite technicians cover Newmarket. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Managed IT for Newmarket businesses
Newmarket combines a major retail centre on Broadway with mid-rise office buildings, specialist medical and dental rooms, fashion head offices and professional firms along Khyber Pass Road and Carlton Gore Road. Retail and office teams often sit in the same business.
Businesses here commonly juggle two very different needs: point-of-sale and payment terminals in a shop that must never go down, and a back office running Microsoft 365, finance and design software. Medical and dental rooms hold patient records that need careful access control, encrypted devices and backups that are actually tested.
You pay a fixed amount per person each month, so the IT budget stops jumping around. Projects such as an office move or a new server are quoted separately, in writing, before anything starts.
Our technicians come to Newmarket shops, clinics and offices for setups, network work and hardware faults, and handle most day-to-day requests remotely. Store work can be planned before opening hours to avoid disrupting trade.
What's included
Planning
A regular review of what is ageing, what is at risk and what to budget for next year. No surprises in March.
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Updates and patching
Windows, Mac and business apps updated on a schedule, with failures followed up rather than ignored.
Microsoft 365 admin
New staff, leavers, licences, shared mailboxes, Teams and SharePoint permissions, all handled for you.
Starters and leavers
Laptop ready, accounts made and access set on day one. Leavers locked out and their data kept.
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Is it right for your Newmarket office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in Newmarket: questions
Can you look after both our shop and our office?
Yes. We keep the store network separate from the office network so a problem in one does not take out the other, and we look after the POS computers, receipt printers and Wi-Fi alongside your office laptops. Payment terminals stay with your bank or terminal provider, and we make sure the network they need works.
What do specialist rooms in Newmarket need to protect patient records?
Multi-factor sign-in, encrypted laptops, sensible access permissions in the practice software and a backup that is tested by restoring from it. We set those up and check them regularly, keeping within what your software vendor supports.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
How quickly do you respond?
Requests are picked up during business hours in the order of urgency. Anything stopping work, such as no internet or a locked-out account, goes to the front of the queue.
Is there a contract or lock-in?
No fixed-term contract. Plans run month to month with 30 days' notice. If you leave, we hand over your passwords, documentation and admin access in an orderly way.
Do you come on site?
Yes. Our technicians cover Auckland and Hamilton. The Complete plan includes unlimited onsite support; the other plans include onsite time or use the hourly rate.
More IT services in Newmarket
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training