Internet & phones in Newmarket
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Newmarket. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Newmarket businesses
Newmarket combines a major retail centre on Broadway with mid-rise office buildings, specialist medical and dental rooms, fashion head offices and professional firms along Khyber Pass Road and Carlton Gore Road. Retail and office teams often sit in the same business.
Businesses here commonly juggle two very different needs: point-of-sale and payment terminals in a shop that must never go down, and a back office running Microsoft 365, finance and design software. Medical and dental rooms hold patient records that need careful access control, encrypted devices and backups that are actually tested.
Phones and internet used to be separate from IT. Now the phones run over the internet and the internet runs through the firewall, so a problem in one is a problem in all three. Having one team responsible removes the finger-pointing.
Our technicians come to Newmarket shops, clinics and offices for setups, network work and hardware faults, and handle most day-to-day requests remotely. Store work can be planned before opening hours to avoid disrupting trade.
What's included
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Is it right for your Newmarket office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Newmarket: questions
Can you look after both our shop and our office?
Yes. We keep the store network separate from the office network so a problem in one does not take out the other, and we look after the POS computers, receipt printers and Wi-Fi alongside your office laptops. Payment terminals stay with your bank or terminal provider, and we make sure the network they need works.
What do specialist rooms in Newmarket need to protect patient records?
Multi-factor sign-in, encrypted laptops, sensible access permissions in the practice software and a backup that is tested by restoring from it. We set those up and check them regularly, keeping within what your software vendor supports.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
Is Teams calling right for us?
If your staff already live in Teams, usually yes. If you need a reception console, hunt groups or recording rules, a hosted phone system may suit better. We'll explain the trade-offs.
What happens to our phones if the internet goes down?
With a backup connection, calls keep working. Without one, calls can be diverted to mobiles automatically until the internet is back.
How long does the switch take?
Fibre installs depend on the building and provider. Phone system changes are usually done in a week or two once numbers are confirmed.
More IT services in Newmarket
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training