Internet & phones in Parnell
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Parnell. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Parnell businesses
Parnell Road is lined with galleries, boutiques, architects, lawyers, wealth advisers and small consultancies, many in heritage buildings and converted houses. It is a popular address for professional firms that want a quieter setting a few minutes from the city.
Character buildings mean thick walls, limited ceiling space and owners who rightly object to new holes, so network upgrades need careful routes and sometimes wireless links instead of cable. Advisory and legal firms here handle confidential client documents, which puts the focus on secure email, document permissions and protecting against payment redirection scams.
Phones and internet used to be separate from IT. Now the phones run over the internet and the internet runs through the firewall, so a problem in one is a problem in all three. Having one team responsible removes the finger-pointing.
Parnell offices get onsite visits for network, Wi-Fi and computer work, planned with the building owner where heritage features are involved. Everyday help comes remotely from technicians who keep notes on your setup.
What's included
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Is it right for your Parnell office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Parnell: questions
Can you install cabling in a heritage building without damaging it?
We plan the route before starting, using existing ducts, ceiling spaces and skirting where possible, and talk to the owner about anything that needs approval. Where cable is not practical, wireless links between rooms are an option. Everything is quoted in writing first.
How do you protect a small advisory firm from fake payment emails?
We set up email filtering, multi-factor sign-in and alerts for suspicious mailbox rules, and help you adopt a simple habit of confirming any bank detail change by a second channel. Staff get short, practical guidance on what these scams look like.
Do you sell the internet plan or does a provider?
We arrange the plan with a wholesale provider and look after it as part of your IT, so you have one point of contact.
Is Teams calling right for us?
If your staff already live in Teams, usually yes. If you need a reception console, hunt groups or recording rules, a hosted phone system may suit better. We'll explain the trade-offs.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
More IT services in Parnell
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training