Managed IT in Epsom
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Onsite technicians cover Epsom. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Managed IT for Epsom businesses
Epsom is largely residential, but Manukau Road and the Greenlane end carry medical centres, dental practices, specialist rooms, real estate offices and professional services, with several schools and the showgrounds nearby. Many businesses run from converted homes with a small car park out front.
Converted homes bring a familiar set of problems: a router in the old lounge, staff in former bedrooms with poor signal, and a printer cabled to one computer. Health practices also need patient data kept private under the Health Information Privacy Code, which means locked-down devices, proper user accounts rather than shared logins, and tested backups.
You pay a fixed amount per person each month, so the IT budget stops jumping around. Projects such as an office move or a new server are quoted separately, in writing, before anything starts.
Technicians attend Epsom practices and offices for network, computer and printer work, while routine requests are handled remotely. We book onsite work at times that suit appointment schedules.
What's included
Network and Wi-Fi
Firewall, switches and wireless monitored, so a failing device is replaced before it takes the office offline.
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Updates and patching
Windows, Mac and business apps updated on a schedule, with failures followed up rather than ignored.
Starters and leavers
Laptop ready, accounts made and access set on day one. Leavers locked out and their data kept.
Security
Threat detection on every computer, email filtering, multi-factor sign-in and the settings that stop the common attacks.
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Is it right for your Epsom office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in Epsom: questions
Our clinic staff share one login on reception. Should we change that?
Yes. Shared logins make it impossible to see who accessed a record and are hard to secure. We set up individual accounts with quick sign-in options, so staff still move quickly between front desk computers without sharing passwords.
Can you fix Wi-Fi in a converted house used as an office?
Usually with two or three business access points placed where people actually work, connected back to the network by cable where possible. We survey the building first and quote the job in writing.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
What is not included?
Hardware, software licences and projects such as an office move, new server or full cabling job. Those are quoted in writing first, with no surprise invoices.
Do you come on site?
Yes. Our technicians cover Auckland and Hamilton. The Complete plan includes unlimited onsite support; the other plans include onsite time or use the hourly rate.
How quickly do you respond?
Requests are picked up during business hours in the order of urgency. Anything stopping work, such as no internet or a locked-out account, goes to the front of the queue.
More IT services in Epsom
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training