Essentials
Security and support basics for small teams that mostly look after themselves.
$69per user / month
+ GST
IT support and managed IT in Epsom
Outsourced IT for offices in Epsom: help desk, security, Microsoft 365, networks and phones for one monthly price per person, with technicians who come on site.
Onsite technicians cover Epsom. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
From $69per user per month + GST, prices on the page
No lock-inmonth-to-month plans, 30 days' notice
Onsitetechnicians across Auckland and Hamilton
One teamfor IT, security, internet and phones
Business in Epsom
Epsom is largely residential, but Manukau Road and the Greenlane end carry medical centres, dental practices, specialist rooms, real estate offices and professional services, with several schools and the showgrounds nearby. Many businesses run from converted homes with a small car park out front.
IT for Epsom offices
Converted homes bring a familiar set of problems: a router in the old lounge, staff in former bedrooms with poor signal, and a printer cabled to one computer. Health practices also need patient data kept private under the Health Information Privacy Code, which means locked-down devices, proper user accounts rather than shared logins, and tested backups.
Technicians attend Epsom practices and offices for network, computer and printer work, while routine requests are handled remotely. We book onsite work at times that suit appointment schedules.
Whatever the size of your team, the starting point is the same: a free IT health check. A technician reviews your devices, accounts, backups, security and network and gives you a short written report with the risks ranked and a price to fix them.
Services in Epsom
Choose one service or hand over all of your IT.
- Managed IT in EpsomOne monthly price per person for support, security, updates and backups. Your outsourced IT team.
- IT support in EpsomRemote and onsite help when you need it, billed by the hour. No plan, no contract.
- Cyber security in EpsomPractical protection against scams, ransomware and account takeover, set up and kept current.
- Microsoft 365 in EpsomLicences, email, Teams and SharePoint set up properly, moved across safely and managed for you.
- Networks & Wi-Fi in EpsomFirewalls, switches, Wi-Fi and structured cabling that are designed, labelled and documented.
- Internet & phones in EpsomBusiness fibre, backup connections and cloud phone systems, set up and supported by the same team.
- Backup & disaster recovery in EpsomBackups of Microsoft 365, servers and key files, checked daily and test-restored, plus a written recovery plan.
- Cloud & servers in EpsomOnsite servers, NAS and Azure set up and looked after, or your old file server moved to the cloud.
- Email security & deliverability in EpsomPhishing filtering, SPF, DKIM and DMARC set up so scams stay out and your own email stops landing in junk.
- CCTV & access control in EpsomOffice CCTV and door access control on your network, set up securely and managed alongside the rest of your IT.
- Printers, copiers & scanning in EpsomOffice printers and copiers set up and supported: scan to email and folder, print management and fleet care.
- Laptops, PCs & devices in EpsomBusiness laptops and PCs supplied or leased, set up automatically, tracked through warranty and wiped securely.
- Office moves & fit-outs in EpsomIT planning for office moves and fit-outs: cabling, internet lead times, the move weekend and day-one checks.
- IT strategy & consulting in EpsomA virtual IT manager for your business: budgets, roadmaps, vendor management and straight answers for insurers.
- Co-managed IT in EpsomSupport for your in-house IT person: our tools, security, backup and a team behind them for projects and leave cover.
- Security awareness training in EpsomShort security lessons and safe practice phishing emails that teach staff to spot scams before they click.
Clear prices, no guesswork
Per user, per month, plus GST. Month to month. Pay as you go: remote $109 / hour, onsite $159 / hour.
Managed
Unlimited remote support and proactive care. The plan we recommend for most offices.
$119per user / month
+ GST
Complete
Everything managed, including onsite support and security hardening, for offices that want to hand IT over completely.
$169per user / month
+ GST
IT support in Epsom: questions
Our clinic staff share one login on reception. Should we change that?
Yes. Shared logins make it impossible to see who accessed a record and are hard to secure. We set up individual accounts with quick sign-in options, so staff still move quickly between front desk computers without sharing passwords.
Can you fix Wi-Fi in a converted house used as an office?
Usually with two or three business access points placed where people actually work, connected back to the network by cable where possible. We survey the building first and quote the job in writing.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
How quickly do you respond?
Requests are picked up during business hours in the order of urgency. Anything stopping work, such as no internet or a locked-out account, goes to the front of the queue.
Do you come on site?
Yes. Our technicians cover Auckland and Hamilton. The Complete plan includes unlimited onsite support; the other plans include onsite time or use the hourly rate.