Internet & phones in Onehunga
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Onehunga. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Onehunga businesses
Onehunga combines a busy town centre on Onehunga Mall with industrial and logistics businesses along Neilson Street and nearby Te Papapa, where manufacturers, importers and trade suppliers operate close to the motorway and port links. Professional offices and retail cluster around the mall.
Firms near Neilson Street often run warehouse and office side by side, with freight and inventory software that needs a dependable connection and scanners that need solid Wi-Fi. Town centre businesses tend to be smaller, with a few computers, cloud accounting and a router that has not been touched since it was installed.
Phones and internet used to be separate from IT. Now the phones run over the internet and the internet runs through the firewall, so a problem in one is a problem in all three. Having one team responsible removes the finger-pointing.
Onehunga businesses get technician visits for warehouse, office and shop work, with remote help for daily requests. We plan site visits around trading and dispatch hours.
What's included
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Is it right for your Onehunga office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Onehunga: questions
We're a small importer with a warehouse and a few office staff. What do we need?
Typically a business firewall, Wi-Fi that covers the warehouse, managed laptops with backups and secure Microsoft 365. We start with a health check of what you have and recommend changes in priority order.
Is it worth having a backup internet connection?
If losing the internet stops orders, dispatch or payments, it usually is. A mobile backup that switches over automatically is affordable for most small sites, and we confirm the signal at your premises before quoting.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
What happens to our phones if the internet goes down?
With a backup connection, calls keep working. Without one, calls can be diverted to mobiles automatically until the internet is back.
Do you sell the internet plan or does a provider?
We arrange the plan with a wholesale provider and look after it as part of your IT, so you have one point of contact.
More IT services in Onehunga
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training