Co-managed IT in Napier & Hastings
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
Napier & Hastings is supported remotely. Our technicians are based in Auckland and Hamilton, so onsite work here is planned project work, booked and quoted in advance.
Co-managed IT for Napier & Hastings businesses
Napier and Hastings form Hawke's Bay's twin-city centre, built on horticulture, wine, food processing, the port of Napier, and the professional, health and rural services that support them. Napier's art deco centre and Hastings' business districts host most offices. Many firms in the region are family-run and serve growers and processors across the Heretaunga Plains.
Cyclone Gabrielle in 2023 showed how quickly connectivity and premises can be cut off here, so businesses benefit from cloud files, offsite backups and backup internet. Orchards, packhouses and wineries also need networks that reach across sites and handle seasonal staff.
We agree the split in writing, so everyone knows who does what and nothing falls between two chairs. Your IT person keeps full admin access and visibility of everything we do. When they are sick or on leave, we already know the setup and can keep things running until they return. We meet regularly with your IT person to review alerts, projects and anything that is ageing, so they have a colleague to think problems through with rather than carrying every decision on their own.
We support Napier and Hastings businesses remotely for help desk, security, Microsoft 365 and backups. Onsite visits are for planned projects by arrangement and are quoted in writing.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Leave and sickness cover
We know your systems well enough to keep things running while your IT person takes a proper break.
Project help
Extra hands for migrations, office moves, rollouts and upgrades, planned with your IT person and quoted in writing first.
Second-line escalation
Our technicians and specialists on hand for difficult network, server, Microsoft 365 or security problems.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Backup oversight
Backup jobs checked each working day and test restores done on schedule, so one person isn't responsible for noticing every failure.
Is it right for your Napier & Hastings office?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Co-managed IT in Napier & Hastings: questions
How can a Hawke's Bay business prepare for another major storm?
Keep data in cloud services with an independent backup, have a second internet connection, and make sure staff can work from elsewhere. We help set up and test that plan.
Can you support a winery or packhouse remotely?
Yes, for computers, accounts, security and network management. Physical installations are planned visits or done by a local installer, with our design and remote configuration.
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
How is co-managed IT priced?
It is usually based on our per-user plans, $69, $119 or $169 per user per month plus GST, adjusted for the work your IT person keeps. We set out the agreed price in writing first.
Do you work with in-house IT in Hamilton too?
Yes. We cover both Auckland and Hamilton for onsite work, and remote support works the same wherever your team is.
Who decides who does what?
We agree a written responsibility list with your IT person and management at the start, covering support, security, backups, projects and vendors. It is reviewed as needs change.
More IT services in Napier & Hastings
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Backup & disaster recovery
- Email security & deliverability
- IT strategy & consulting
- Security awareness training