Managed IT in Papatoetoe
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Onsite technicians cover Papatoetoe. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Managed IT for Papatoetoe businesses
Papatoetoe has several local shopping centres, including St George Street and Hunters Corner, with family-owned retail, food businesses, medical practices, travel and immigration services, accountants and light industry close to the airport and motorway. Many businesses are owner-run with family members on the team.
Family businesses here often share one computer login, keep accounts on a personal laptop and use a phone as the business's main system. Simple changes such as individual accounts, a business email domain, backups and a proper firewall make the business safer without making daily work harder.
Most offices with five to fifty staff don't have an IT person. Someone with a bit of know-how ends up resetting passwords, chasing the internet provider and wondering whether the backups actually ran. That works until the day it doesn't: a laptop gets ransomware, the shared drive fills up, or a new starter sits for two days without a login.
We send technicians to Papatoetoe shops, practices and offices for setups and repairs, and help remotely day to day. Pay as you go is available for businesses that only need occasional support.
What's included
Planning
A regular review of what is ageing, what is at risk and what to budget for next year. No surprises in March.
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Updates and patching
Windows, Mac and business apps updated on a schedule, with failures followed up rather than ignored.
Microsoft 365 admin
New staff, leavers, licences, shared mailboxes, Teams and SharePoint permissions, all handled for you.
Security
Threat detection on every computer, email filtering, multi-factor sign-in and the settings that stop the common attacks.
Is it right for your Papatoetoe office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in Papatoetoe: questions
We share one login on our office computer. Should we stop?
It means you can't tell who did what and one leaked password exposes everything. We give each person their own account with quick sign-in, which is just as easy to use day to day.
Can you set up a POS and office computer in a small shop?
We set up the computers, printers, Wi-Fi and network so POS and office systems run reliably and separately. The POS software itself stays with your vendor's support team, and we coordinate with them when a fault crosses over.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
What if we already have an IT person?
We can work alongside them. Co-managed IT gives your person our tools, security and backup and a team to call on for projects and leave cover.
Do you support Macs?
Yes. We support Windows and macOS computers, iPhones and Android phones used for work.
How quickly do you respond?
Requests are picked up during business hours in the order of urgency. Anything stopping work, such as no internet or a locked-out account, goes to the front of the queue.
More IT services in Papatoetoe
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training