Backup & disaster recovery in Ponsonby
A backup is only worth something on the day you need it back. We set up copies of your Microsoft 365, servers and shared files, keep at least one where ransomware can't touch it, check every job and prove it works with regular test restores.
Onsite technicians cover Ponsonby. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Backup & disaster recovery for Ponsonby businesses
Ponsonby Road and the streets around it are home to architects, design studios, marketing agencies, fashion labels and property businesses, many working from converted villas or rooms above the shops. Teams tend to be small, image-conscious and busy, with clients dropping in for meetings.
Old timber villas with lath-and-plaster walls swallow Wi-Fi signal and make cable runs awkward, so a single router in the hallway rarely covers the back studio. Creative teams often run Macs alongside a few Windows machines, move large design and video files to the cloud, and need printers and plotters that work for everyone.
Our approach is simple and written down. We list what your business can't lose - mailboxes, shared drives, accounting data, line-of-business databases - and decide with you how far back you need to go and how fast you need it back. Then we put a backup in place for each one, with an offsite copy kept separate from your normal sign-ins so an attacker who gets into your network can't delete it.
Technicians come to Ponsonby offices for Wi-Fi fixes, Mac and Windows setups and small cabling jobs, and most everyday help is done remotely so the studio keeps working. Larger changes are quoted in writing first.
What's included
Microsoft 365 backup
Exchange mailboxes, OneDrive, SharePoint and Teams files copied outside Microsoft's own retention, with point-in-time restores of single items or whole accounts.
Daily checks
Every backup job is checked each working day. Failures, warnings and jobs that silently stopped are investigated and fixed, with the cause noted.
Laptop file protection
Desktop and Documents folders redirected to OneDrive and covered by the 365 backup, so a stolen laptop costs a device, not a year of work.
Written recovery plan
Who to contact, what gets restored first, where the copies live and how long each step takes, kept short enough to use in a crisis.
Server and NAS backup
Image-level backups of onsite servers and file shares, so a failed machine can be rebuilt on new hardware or started in the cloud while it is replaced.
Copies ransomware can't reach
An offsite, versioned copy protected by separate credentials and deletion locks, so encrypting your network does not take the backups with it.
Is it right for your Ponsonby office?
Talk to us about backup if any of these sound familiar:
- Your backup is a USB drive someone is meant to swap each week
- You use Microsoft 365 and have never set up a separate backup for it
- Your accounting or practice software sits on one server in a cupboard
- You can't say when a restore was last tested
- Your insurer asks whether backups are offline or immutable
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Backup & disaster recovery in Ponsonby: questions
Do you support Macs as well as Windows in creative studios?
Yes. We manage Macs and Windows computers side by side, with the same security, updates and backups on both. Shared drives, fonts, printers and cloud storage are set up so everyone can open the same files.
Our villa office has dead spots. Do we need new cabling?
Not always. Often a couple of well-placed access points linked by cable or a wired backhaul solve it, and we can usually run that cabling under the floor or through the ceiling without wrecking period features. We look first and quote before any work starts.
What is the difference between backup and disaster recovery?
Backup is the copy of your data. Disaster recovery is the plan and tooling to get the business working again after a fire, flood, theft or ransomware attack, including where people work and in what order systems come back.
Doesn't Microsoft back up our 365 data?
Microsoft keeps the service running and holds deleted items for a short period. It does not keep long-term, independent copies you control. A separate 365 backup covers accidental deletion, departed staff, account takeover and retention gaps.
Can you check our current backups before we commit?
Yes. A backup check is billed at our hourly rate and gives you a written list of what is protected, what isn't and what we would change.
How much does backup cost?
Microsoft 365 backup is included in the Managed and Complete plans. Server, NAS and large data backups depend on how much data you hold and how quickly you need it back, so we quote them in writing first.
More IT services in Ponsonby
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training