Internet & phones in Ponsonby
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Ponsonby. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Ponsonby businesses
Ponsonby Road and the streets around it are home to architects, design studios, marketing agencies, fashion labels and property businesses, many working from converted villas or rooms above the shops. Teams tend to be small, image-conscious and busy, with clients dropping in for meetings.
Old timber villas with lath-and-plaster walls swallow Wi-Fi signal and make cable runs awkward, so a single router in the hallway rarely covers the back studio. Creative teams often run Macs alongside a few Windows machines, move large design and video files to the cloud, and need printers and plotters that work for everyone.
Phones and internet used to be separate from IT. Now the phones run over the internet and the internet runs through the firewall, so a problem in one is a problem in all three. Having one team responsible removes the finger-pointing.
Technicians come to Ponsonby offices for Wi-Fi fixes, Mac and Windows setups and small cabling jobs, and most everyday help is done remotely so the studio keeps working. Larger changes are quoted in writing first.
What's included
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Is it right for your Ponsonby office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Ponsonby: questions
Do you support Macs as well as Windows in creative studios?
Yes. We manage Macs and Windows computers side by side, with the same security, updates and backups on both. Shared drives, fonts, printers and cloud storage are set up so everyone can open the same files.
Our villa office has dead spots. Do we need new cabling?
Not always. Often a couple of well-placed access points linked by cable or a wired backhaul solve it, and we can usually run that cabling under the floor or through the ceiling without wrecking period features. We look first and quote before any work starts.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
Is Teams calling right for us?
If your staff already live in Teams, usually yes. If you need a reception console, hunt groups or recording rules, a hosted phone system may suit better. We'll explain the trade-offs.
What happens to our phones if the internet goes down?
With a backup connection, calls keep working. Without one, calls can be diverted to mobiles automatically until the internet is back.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
More IT services in Ponsonby
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training