Security awareness training in Ponsonby
Filters catch most scams, but the ones that get through are aimed squarely at your people. Short, regular lessons and safe practice phishing emails teach staff what a real attack looks like and what to do when they see one, without shaming anyone.
Onsite technicians cover Ponsonby. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Security awareness training for Ponsonby businesses
Ponsonby Road and the streets around it are home to architects, design studios, marketing agencies, fashion labels and property businesses, many working from converted villas or rooms above the shops. Teams tend to be small, image-conscious and busy, with clients dropping in for meetings.
Old timber villas with lath-and-plaster walls swallow Wi-Fi signal and make cable runs awkward, so a single router in the hallway rarely covers the back studio. Creative teams often run Macs alongside a few Windows machines, move large design and video files to the cloud, and need printers and plotters that work for everyone.
Our training is built for busy offices. Lessons are a few minutes long and arrive once a month, covering fake invoices, sign-in pages, text message scams, social media oversharing, safe file sharing and what to do with a lost laptop. Practice phishing emails go out at random times and are modelled on scams currently doing the rounds in New Zealand. Difficulty rises gradually, so staff are stretched without being set up to fail.
Technicians come to Ponsonby offices for Wi-Fi fixes, Mac and Windows setups and small cabling jobs, and most everyday help is done remotely so the studio keeps working. Larger changes are quoted in writing first.
What's included
Targeted follow-up
Teams or people who struggle with a particular type of scam get extra lessons on that type, not more of everything.
Results by team
A simple monthly summary of completions and click rates, so managers see progress without reading through raw data.
Evidence for insurers
Training records you can show an insurer, client or auditor who asks how staff are taught about cyber risk.
Monthly micro-lessons
Short videos and quizzes on one topic at a time, sent by email so staff can complete them between tasks.
New starter induction
Every new staff member is enrolled automatically and completes the core lessons in their first weeks.
Practice phishing emails
Realistic but safe test emails sent at random, based on current scams such as courier notices, shared documents and payroll changes.
Is it right for your Ponsonby office?
Staff training is especially useful when:
- Your team handles payments, payroll or supplier bank details
- Someone has already clicked a scam link or entered a password on a fake page
- Your cyber insurance asks whether staff receive regular training
- You have a lot of new starters or seasonal staff
- Staff work from home and use personal phones for work email
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Security awareness training in Ponsonby: questions
Do you support Macs as well as Windows in creative studios?
Yes. We manage Macs and Windows computers side by side, with the same security, updates and backups on both. Shared drives, fonts, printers and cloud storage are set up so everyone can open the same files.
Our villa office has dead spots. Do we need new cabling?
Not always. Often a couple of well-placed access points linked by cable or a wired backhaul solve it, and we can usually run that cabling under the floor or through the ceiling without wrecking period features. We look first and quote before any work starts.
What should staff do if they think they clicked something real?
Tell us straight away using the report button or by email. Quick reporting lets us reset passwords and check the account before any damage is done, which is why the training stresses it.
Should managers be included?
Yes. Directors and finance staff are some of the most targeted people in any office, because criminals know they can approve payments.
Can we choose the topics?
Yes. There is a core set every office should cover, and we can add topics that suit your work, such as handling client personal information or using shared devices.
Will staff feel tricked or embarrassed?
We set it up to teach, not to catch people out. Results are shared with managers as team trends, and the message to staff is always that reporting quickly is the right thing to do, even after a click.
More IT services in Ponsonby
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT