IT support in Takanini
Not ready for a monthly plan? Call us in when something breaks or needs setting up. Remote help is $109 an hour and onsite visits are $159 an hour, plus GST, and we tell you the likely cost before we start.
Onsite technicians cover Takanini. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
IT support for Takanini businesses
Takanini has grown from farmland into a mix of new housing and business parks along Great South Road and near the Southern Motorway, with trade suppliers, distribution, manufacturing, automotive businesses and service companies, plus new retail and medical centres for the growing population.
New business units here usually arrive with fibre but little else, and owners often fill them with whatever router and Wi-Fi the internet provider supplies. Setting up a business firewall, proper Wi-Fi for the workshop or warehouse, and CCTV on its own network at the start avoids rework as the business grows.
Every job is logged against your company. The next time you call, the technician can see what was done before, what equipment you have and which passwords and settings belong where. That record is yours if you ever move to a monthly plan or another provider.
Technicians come to Takanini sites for new setups, networks, CCTV and computers, and handle everyday requests remotely. New premises work is quoted in writing first.
What's included
Computer problems
Slow PCs and laptops, crashes, blue screens, updates that won't install and software that won't open.
New equipment
Laptops and desktops set up, data moved across and old devices wiped and recycled.
Email and Microsoft 365
Outlook errors, missing mail, shared mailboxes, password resets, Teams and OneDrive sync problems.
Viruses and scams
Infected computers cleaned, compromised accounts locked down and the cause found.
Printers and scanners
Scan to email and folder, drivers, network printing and multifunction setup.
Networks and internet
Wi-Fi drop-outs, slow connections, router and firewall settings, new network points.
Is it right for your Takanini office?
Pay-as-you-go support is a good fit when:
- You have a small team and IT problems are occasional
- You want help with a specific job or project
- You'd like to try us before choosing a monthly plan
- Your main provider is too slow, or you need a second opinion
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
IT support in Takanini: questions
We're moving into a new unit in Takanini. What should the IT include?
A business firewall, Wi-Fi that covers the office and workshop, enough data points, a small comms cabinet and, if needed, CCTV on a separate network. We plan it with you and quote before work starts.
Can our CCTV be viewed from our phones securely?
Yes, set up properly through the manufacturer's secure app or a VPN, with strong passwords and updates, rather than opening the recorder directly to the internet.
How is time charged?
Remote support is $109 an hour plus GST and onsite support is $159 an hour plus GST in our service area. After the first hour onsite, time is billed in 15-minute blocks.
Can I move to a monthly plan later?
Yes. Everything we learn about your setup is kept, so moving to managed IT is straightforward.
Is there a call-out fee?
Onsite visits within Auckland and Hamilton are charged at the hourly rate only. We tell you the likely time before we start.
What do I need to give you?
Tell us what is going wrong, who is affected and since when. Screenshots or a photo of an error message help a lot.
More IT services in Takanini
- Managed IT
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training