Co-managed IT in Westgate
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
Onsite technicians cover Westgate. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Co-managed IT for Westgate businesses
Westgate is a newer town centre at the junction of the Northwestern Motorway and State Highway 16, surrounded by fast-growing suburbs and business areas with trade suppliers, distribution, medical centres, childcare and retail. Many premises have been built within the last decade.
Most Westgate buildings have fibre and modern cabling, so businesses here can skip legacy problems and set up properly from the start: a managed firewall, business Wi-Fi, cloud files and managed devices. Growing companies need that foundation to scale cleanly as new staff and sites are added.
Co-managed IT splits the work in a way that suits you. Your person keeps the parts they are best at, usually the day-to-day relationships, business systems and local knowledge. We provide what is expensive or impractical for one person: monitoring and management tools, security and backup oversight, a help desk for overflow, and specialists for networks, servers and cloud projects. The mix can change as your business grows or your IT person's role shifts.
Technicians travel to Westgate for setups and onsite work, and support staff remotely day to day. New site setups are planned and quoted in writing beforehand.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Second-line escalation
Our technicians and specialists on hand for difficult network, server, Microsoft 365 or security problems.
Help desk overflow
Staff requests passed to us during busy periods or projects, so your IT person can focus on the work that needs their knowledge.
Backup oversight
Backup jobs checked each working day and test restores done on schedule, so one person isn't responsible for noticing every failure.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Shared documentation
One set of up-to-date notes on your systems, so knowledge stays in the business if people change.
Is it right for your Westgate office?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Co-managed IT in Westgate: questions
We're a new business in Westgate. What IT should we set up first?
Business Microsoft 365 with multi-factor sign-in, managed laptops, a business firewall and Wi-Fi, and a backup. Getting those right early is cheaper than fixing them later, and we can do it as a fixed-scope project.
Can you support a business with more than one site?
Yes. We link sites securely, keep the same setup at each and give staff one place to ask for help. Our Auckland technicians can visit any of your Auckland sites.
What if our IT person leaves?
Because the documentation and tools are shared, we can keep things running while you recruit, or move you onto a fully managed plan if you decide not to replace the role.
Does our IT person keep admin access?
Yes. They keep full access and can see every ticket, alert and change we make. We work in the same documentation, so nothing is hidden.
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
Who decides who does what?
We agree a written responsibility list with your IT person and management at the start, covering support, security, backups, projects and vendors. It is reviewed as needs change.
More IT services in Westgate
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Security awareness training