Co-managed IT in Devonport
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
Onsite technicians cover Devonport. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Co-managed IT for Devonport businesses
Devonport is a heritage harbourside suburb with a small village centre of galleries, boutiques, cafes, property managers and professional offices, the Navy's base on its waterfront and many self-employed professionals who commute by ferry. Business premises are mostly small and historic.
Victorian and Edwardian buildings bring the same challenges as inner-city villas: thick walls, limited ceiling space and heritage rules that limit drilling. Many local professionals split their time between a Devonport office, home and city clients, so secure access to files from anywhere matters more than equipment in the office.
We agree the split in writing, so everyone knows who does what and nothing falls between two chairs. Your IT person keeps full admin access and visibility of everything we do. When they are sick or on leave, we already know the setup and can keep things running until they return. We meet regularly with your IT person to review alerts, projects and anything that is ageing, so they have a colleague to think problems through with rather than carrying every decision on their own.
Our technicians visit Devonport offices for network and computer work, planning around the single road access on and off the peninsula, and handle routine help remotely.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Leave and sickness cover
We know your systems well enough to keep things running while your IT person takes a proper break.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Shared documentation
One set of up-to-date notes on your systems, so knowledge stays in the business if people change.
Backup oversight
Backup jobs checked each working day and test restores done on schedule, so one person isn't responsible for noticing every failure.
Project help
Extra hands for migrations, office moves, rollouts and upgrades, planned with your IT person and quoted in writing first.
Is it right for your Devonport office?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Co-managed IT in Devonport: questions
Can you improve Wi-Fi in an old Devonport building?
Yes. We survey the building, then place business access points where staff work, linked by cable where it can be run discreetly. We avoid unnecessary holes in heritage fabric and quote before starting.
We work between home, the office and clients. What setup suits us?
A managed laptop, files in Microsoft 365 with OneDrive and SharePoint, multi-factor sign-in and a backup. That gives you the same files and security wherever you are, without relying on equipment in one building.
Do you work with in-house IT in Hamilton too?
Yes. We cover both Auckland and Hamilton for onsite work, and remote support works the same wherever your team is.
What if our IT person leaves?
Because the documentation and tools are shared, we can keep things running while you recruit, or move you onto a fully managed plan if you decide not to replace the role.
Does our IT person keep admin access?
Yes. They keep full access and can see every ticket, alert and change we make. We work in the same documentation, so nothing is hidden.
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
More IT services in Devonport
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Security awareness training