IT support in Takapuna
Not ready for a monthly plan? Call us in when something breaks or needs setting up. Remote help is $109 an hour and onsite visits are $159 an hour, plus GST, and we tell you the likely cost before we start.
Onsite technicians cover Takapuna. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
IT support for Takapuna businesses
Takapuna is the North Shore's main professional centre, with lawyers, accountants, financial planners, medical specialists and property firms around Hurstmere Road and Lake Road, and larger corporate offices at the campus beside the Northern Busway at Smales Farm. Apartments above offices make it a mixed live-work area.
Offices range from new glass buildings with a managed comms room to older two-storey blocks where the equipment sits in a kitchen cupboard. Professional firms here rely on Microsoft 365, practice software and secure client portals, and many staff split their week between the office and home on the Shore.
Most requests are fixed remotely. With your permission a technician connects to the computer, finds the cause and fixes it while you watch. If the problem is physical - cabling, Wi-Fi coverage, a failed switch, a new workstation - we book an onsite visit at a time that suits you.
Our technicians cover Takapuna for onsite setups, network work and hardware faults, and handle day-to-day requests remotely. Office moves and upgrades are quoted in writing and scheduled with you.
What's included
Computer problems
Slow PCs and laptops, crashes, blue screens, updates that won't install and software that won't open.
Email and Microsoft 365
Outlook errors, missing mail, shared mailboxes, password resets, Teams and OneDrive sync problems.
Printers and scanners
Scan to email and folder, drivers, network printing and multifunction setup.
New equipment
Laptops and desktops set up, data moved across and old devices wiped and recycled.
Networks and internet
Wi-Fi drop-outs, slow connections, router and firewall settings, new network points.
Viruses and scams
Infected computers cleaned, compromised accounts locked down and the cause found.
Is it right for your Takapuna office?
Pay-as-you-go support is a good fit when:
- You have a small team and IT problems are occasional
- You want help with a specific job or project
- You'd like to try us before choosing a monthly plan
- Your main provider is too slow, or you need a second opinion
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
IT support in Takapuna: questions
We're moving to a new office in Takapuna. Can you handle the IT side?
Yes. We check the new space for cabling and internet early, order the fibre connection in good time, set up the network and Wi-Fi and move your equipment over a weekend or evening. The move is planned and quoted in writing.
Can you secure staff who work from home on the North Shore?
Company laptops are managed wherever they are, with multi-factor sign-in, encryption, updates and backups. Staff use the same secure access from home as from the office.
How is time charged?
Remote support is $109 an hour plus GST and onsite support is $159 an hour plus GST in our service area. After the first hour onsite, time is billed in 15-minute blocks.
Is there a call-out fee?
Onsite visits within Auckland and Hamilton are charged at the hourly rate only. We tell you the likely time before we start.
How soon can you help?
Remote sessions can often start the same business day. Onsite visits are booked at the first time that suits you and a technician is free.
Can I move to a monthly plan later?
Yes. Everything we learn about your setup is kept, so moving to managed IT is straightforward.
More IT services in Takapuna
- Managed IT
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training