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IT support for aged care and retirement villages

Care never stops overnight, so the systems behind it cannot either. We look after the networks, devices and records that aged care facilities and retirement villages rely on at every hour.

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Wi-Fi router with a network cable connected
From $69per user per month + GST, prices on the page
No lock-inmonth-to-month plans, 30 days' notice
Onsitetechnicians across Auckland and Hamilton
One teamfor IT, security, internet and phones

IT for aged care & retirement villages

An aged care facility runs day and night, with nurses, caregivers, kitchen staff and managers all depending on technology in different ways. Care staff record observations, medication rounds and incidents on tablets or shared PCs. Managers handle rosters, funding paperwork, family communication and audits against the Ngā Paerewa Health and Disability Services Standard. Residents and their visitors increasingly expect Wi-Fi in their rooms for video calls with family. Each of those uses puts different demands on the same network.

Retirement villages add a further layer: independent units, community centres, village offices and sometimes a care home on the same site, spread across buildings that were never designed with Wi-Fi in mind. Resident health information is covered by the Health Information Privacy Code 2020, and families expect it to be handled with the same care as a hospital would. Meanwhile, staff turnover is high, which makes account management and device control harder than in an ordinary office.

Office IT supports aged care facilities and villages with three to seventy-five staff using computers, from single care homes to small multi-site operators. We design site-wide Wi-Fi that covers wings and units, set up shared care devices that are fast to sign in to and safe to lose, manage staff accounts as people join and leave, and keep electronic care records backed up and available. Day-to-day support is remote, and our technicians work onsite in Auckland and Hamilton.

Common IT problems in this industry

Round-the-clock operation

Care records and medication systems are used through every shift. Maintenance and outages have to be planned around night staff as well as day staff.

Wi-Fi across large sites

Corridors, wings, separate buildings and thick fire walls make even coverage difficult, and dead spots stop care tablets syncing records.

High staff turnover

Caregivers join and leave often. Accounts that are not removed promptly leave old staff with access to resident records.

Resident and visitor Wi-Fi

Residents want reliable internet for calls with family, but that traffic must never share a network with care systems.

Shared care devices

Tablets and PCs at nurse stations are used by many people each shift, so they need quick sign-in and must not be left open.

Audit and documentation

Certification audits look at how resident information is protected. Managers need clear answers about access, backups and security.

What we set up for you

Site-wide Wi-Fi design

We survey the buildings and place managed access points so care wings, nurse stations, units and common areas all have a steady signal.

Separate resident network

Resident and visitor Wi-Fi is isolated from staff and care systems, with fair-use limits so one heavy user does not slow everyone else.

Shared devices done properly

Care tablets and nurse station PCs are managed centrally, sign in quickly, lock when idle and can be wiped remotely if one goes missing.

Joiner and leaver process

A simple checklist and a single place to create and remove accounts, so new staff are ready on their first shift and leavers lose access the same hour they finish.

Backed-up care records

Cloud care systems are protected with multi-factor sign-in for managers, and any local data, documents and Microsoft 365 are backed up and checked.

Out-of-hours awareness

Updates are scheduled around shift changes and medication rounds, and our monitoring flags network or internet failures as they happen.

Systems we support

We work with the software and equipment your business already relies on, and with your software vendors when something needs their help.

  • Electronic care record and medication management systems
  • Rostering, timesheet and payroll software
  • interRAI assessments for residential care
  • Incident and complaints recording tools
  • Resident and family communication apps
  • Village management and accounting software
  • Microsoft 365 and Teams for managers and office staff

Start with a free IT health check

A technician reviews your computers, accounts, backups, security and network, then gives you a short written report with the risks ranked and a price to fix them. No charge, no obligation.

Book the health check

Services that fit

Technician patching network cables into a switch

Networks & Wi-Fi

Firewalls, switches, Wi-Fi and structured cabling that are designed, labelled and documented.

Networks & Wi-Fi
Technician helping an office worker at her desk

Managed IT

One monthly price per person for support, security, updates and backups. Your outsourced IT team.

Managed IT
Network cables plugged into a firewall in a rack

Cyber security

Practical protection against scams, ransomware and account takeover, set up and kept current.

Cyber security

IT for aged care & retirement villages: questions

Can you get Wi-Fi to every wing and unit?

Yes. We start with a site survey, then design and install managed access points, including point-to-point links between separate buildings where cabling is not practical. The design is quoted in writing first, and we handle the low-voltage data cabling ourselves.

How do we stop former staff accessing resident records?

We set up a joiner and leaver process with one place to create and disable accounts, and we tie access to the care system, email and shared devices together where the software allows. When a staff member leaves, one request removes their access.

Can residents have their own Wi-Fi safely?

Yes. Residents and visitors connect to a separate network that only reaches the internet. It cannot see care tablets, nurse station PCs or office systems, and we can set limits so streaming in one room does not slow down another.

Do you support facilities overnight?

Our help desk runs in business hours, and our monitoring alerts us to outages. For care-critical systems we plan resilience in advance, such as a backup internet connection and spare devices at the nurse station, so night staff are not left stuck.

What about the Health Information Privacy Code and audits?

We put in the technical safeguards the Code expects for resident information, including individual sign-ins, device encryption, separated networks and checked backups, and we provide written documentation managers can use when auditors ask how systems are protected.

Can you install call bells or electrical equipment?

No. Nurse call systems are a specialist area, and any mains electrical work needs a registered electrician. We look after the data network, Wi-Fi and computers, and we can coordinate with your nurse call and electrical contractors.

Other industries we work with

When IT breaks, work stops.
Let's keep it running.

Start with a free IT health check. We'll show you what is working, what is at risk and what it would cost to fix.

Book a free IT health check