Managed IT for offices across Auckland and Hamilton [email protected]
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IT support for councils and public sector agencies

Public organisations answer to ratepayers, ministers and the public for how they handle information. We help smaller councils, local boards, Crown entities and agencies run IT that is secure, well documented and easy to account for.

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Row of closed equipment racks in a server room
From $69per user per month + GST, prices on the page
No lock-inmonth-to-month plans, 30 days' notice
Onsitetechnicians across Auckland and Hamilton
One teamfor IT, security, internet and phones

IT for councils & public sector agencies

Smaller public organisations often have the same responsibilities as large ones with a fraction of the team. A district council, a council-controlled organisation, a regional trust or a small Crown entity still holds personal information about the public, still has to answer official information requests on time and still keeps records that may need to be produced years later. Every one of those duties depends on IT that is organised, documented and secure, not just working day to day.

Public sector work also attracts close attention. Elected members and board members use their own devices, meetings are recorded or streamed, and staff move between the office, the field and home. Funding cycles are long, so equipment and software are sometimes kept well past their prime. Procurement rules mean changes have to be planned, justified and quoted properly rather than bought on the spot. Any IT partner has to fit that rhythm, explain its recommendations plainly and leave a paper trail that managers and auditors can follow.

Office IT supports smaller public organisations with three to seventy-five staff. We help structure storage so records can be found and retained, secure accounts for staff and elected members, keep devices and servers patched, and plan replacements with proper written quotes that suit your procurement process. Onsite support is available in Auckland and Hamilton, and remote support covers offices throughout New Zealand. Everything we change is written down, so your organisation keeps the knowledge.

Common IT problems in this industry

Records that must be kept

Public organisations have record-keeping duties under public records law. Documents scattered across inboxes, desktops and USB drives are hard to retain, find or dispose of properly.

Official information requests

Requests under official information legislation have firm timeframes. Searching for emails and files across disorganised systems eats up the time available.

Elected and board members

Councillors and board members often use personal devices and email. That makes it difficult to keep their official correspondence secure and retrievable.

Ageing equipment

Long budget cycles mean servers, firewalls and laptops are often kept past vendor support. Unsupported systems stop receiving security fixes.

Public-facing services

Service counters, libraries and community facilities have public computers and Wi-Fi that must be kept apart from internal systems.

Procurement and documentation

Changes need a clear case, a written quote and a record of what was done. Undocumented setups make audits and handovers harder than they need to be.

What we set up for you

Records-ready storage

We organise SharePoint and file shares around your records structure, apply retention settings where your records team decides, and stop key documents living in personal drives.

Searchable mailboxes

Mail and Teams are configured so authorised staff can search and export content for information requests without asking each person to dig.

Managed accounts for members

Elected and board members get organisation accounts with multi-factor sign-in and, where needed, managed tablets, keeping official business off personal email.

Lifecycle planning

We keep an asset register with support end dates and give you a costed replacement plan you can take to the budget round.

Separated public networks

Public computers and guest Wi-Fi run on their own networks, with filtering and session limits, isolated from staff systems.

Documented changes

Every project is quoted in writing first and every change recorded, so you have a clear trail for auditors, managers and future staff.

Systems we support

We work with the software and equipment your business already relies on, and with your software vendors when something needs their help.

  • Microsoft 365, SharePoint and Teams
  • Electronic document and records management systems
  • Council and agency finance, rating and property systems
  • Meeting management and agenda publishing tools
  • Livestreaming and recording for public meetings
  • Geographic information system viewers
  • Library and facility booking systems

Start with a free IT health check

A technician reviews your computers, accounts, backups, security and network, then gives you a short written report with the risks ranked and a price to fix them. No charge, no obligation.

Book the health check

Services that fit

Meeting room with a screen set up for a video call

IT strategy & consulting

A virtual IT manager for your business: budgets, roadmaps, vendor management and straight answers for insurers.

IT strategy & consulting
Network cables plugged into a firewall in a rack

Cyber security

Practical protection against scams, ransomware and account takeover, set up and kept current.

Cyber security
Backup drive connected to a computer

Backup & disaster recovery

Backups of Microsoft 365, servers and key files, checked daily and test-restored, plus a written recovery plan.

Backup & disaster recovery

IT for councils & public sector agencies: questions

Can you help us meet our public records obligations?

We don't give legal or records advice, but we make sure your systems can carry out your records policy: structured storage, retention settings, access controls and backups. Your records lead decides what is kept and for how long, and we put it into practice.

How can we answer information requests faster?

Keeping work in organisation accounts rather than personal ones is the biggest step. We then set up search and export tools so authorised staff can find relevant email and files across the organisation without relying on each person to look.

What about elected members who use their own phones?

We can give members organisation accounts with multi-factor sign-in and app protection, so official email and files sit in an organisation-controlled space on their device that can be removed without touching their personal data.

Do you work within public sector procurement rules?

Yes. Projects and hardware are quoted in writing first with clear scope, so you can compare, approve and record decisions in line with your own procurement policy.

Do you support offices outside Auckland and Hamilton?

Yes, remotely. Onsite visits outside Auckland and Hamilton are arranged for planned project work, such as a server replacement or network upgrade, and quoted in advance.

Which plan suits a small agency or council?

Most choose the Complete plan at $169 per user per month plus GST, which includes onsite support in Auckland and Hamilton and security training. Smaller teams with modest needs sometimes start on the Managed plan at $119.

Other industries we work with

When IT breaks, work stops.
Let's keep it running.

Start with a free IT health check. We'll show you what is working, what is at risk and what it would cost to fix.

Book a free IT health check