IT support for medical and dental clinics

IT for medical & dental clinics

Health information is held to a higher standard than ordinary personal data. The Health Information Privacy Code 2020 sets rules for how clinics collect, store, use and share patient records, and Health New Zealand's Health Information Security Framework gives providers a reference for how those systems should be protected. Patients rarely think about any of this, until something goes wrong. A lost laptop with unencrypted notes, a misdirected email with results attached or a ransomware attack on the practice server can all become a privacy incident that has to be managed and explained.

A clinic also has a tighter daily rhythm than most offices. Reception needs the appointment book open the moment doors open, clinicians need notes, results and imaging in each room, and a frozen workstation means a patient waiting. Dental practices add X-ray sensors, intraoral cameras and imaging software that are fussy about drivers, updates and network paths. Physiotherapy and allied health clinics often add treatment room tablets, online booking and card readers to the mix, all of which need to work from the first appointment to the last.

Office IT supports GP practices, dental surgeries, physiotherapists and other allied health clinics with three to seventy-five staff. We look after the computers, network, Wi-Fi, Microsoft 365 and backups, work with your practice software vendor when needed, and set up security that suits a busy clinic without slowing clinicians down between patients. We plan changes around clinic hours, keep a written record of how your systems fit together, and explain things in plain terms to practice managers who already have plenty on their plate.