Managed IT for offices across Auckland and Hamilton [email protected]
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IT support for transport and freight companies

Trucks only earn when they move, and every load depends on the dispatch desk, the driver's device and the depot network doing their jobs. We look after the IT that keeps a fleet on the road and the paperwork moving behind it.

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Rows of new workstations ready for staff
From $69per user per month + GST, prices on the page
No lock-inmonth-to-month plans, 30 days' notice
Onsitetechnicians across Auckland and Hamilton
One teamfor IT, security, internet and phones

IT for transport & freight companies

A transport operator's office is small compared with its fleet, but it carries the whole operation. Dispatchers plan runs and allocate loads, drivers receive jobs and capture proof of delivery on a tablet or phone, telematics units report location and hours, and the accounts team turns completed jobs into invoices. Early starts are normal, and a dispatch screen that will not load at a quarter to five can hold up every truck in the yard before a single kilometre has been driven.

Fleet IT is spread out by nature. There are devices in cabs, PCs in depots, a yard gate or weighbridge computer, and staff who never sit at a desk. Driver turnover means accounts and devices change hands often, and old tablets with outdated software keep working long after they should have been retired. Depots on the edge of town may have patchy broadband, and nobody is quite sure who manages the router in the workshop, or whether its password was ever changed.

Office IT supports transport and freight companies with three to seventy-five office and depot staff. Our technicians work onsite in Auckland and Hamilton, which covers the Golden Triangle freight routes well, and we support depots in other regions remotely, with planned visits by arrangement. We manage the office systems, the depot networks and the driver devices, and we work alongside your telematics and dispatch software providers rather than replacing them, so each one does its job properly.

Common IT problems in this industry

Dispatch has to work early

Runs are planned before dawn. A slow server, failed update or internet drop at the depot delays every vehicle waiting for its first job of the day.

Driver devices in hard conditions

Tablets and phones in cabs face heat, vibration, dust and drops. Consumer devices fail quickly and are hard to keep consistent across a fleet.

High driver turnover

New drivers need a device and login straight away, and leavers' access must be removed. Done by hand, both steps get missed.

Depot connectivity

Depots and yards on industrial edges often have slower broadband, and a single connection is a single point of failure for the whole site.

Telematics and logbook data

Location, hours and road user charge data must reach the office reliably, and the accounts that hold it need proper protection.

Proof of delivery disputes

If photos and signatures do not sync from the driver's device, the business has no evidence when a customer disputes a delivery or a damage claim.

What we set up for you

Managed fleet devices

Rugged tablets or phones are enrolled in device management, locked to the apps drivers need and updated centrally, so a replacement can be ready to go in minutes.

Fast starter and leaver process

A simple checklist and automation create and remove driver accounts and devices, so access follows the roster rather than lagging weeks behind it.

Depot internet with backup

We set up a second connection, such as fixed wireless, 4G or satellite, that takes over automatically if the main broadband line at a depot goes down.

Secure depot networks

Office PCs, yard computers, cameras and guest devices sit on separate networks behind a business firewall, so a problem in one area stays there.

Office systems that are ready early

Updates and restarts are scheduled for times that suit your roster, and we check the dispatch PCs and servers are up before the first runs.

Data and document backup

Job records, proof of delivery files and Microsoft 365 data are backed up daily, with restore tests, so evidence is available when a claim comes in.

Systems we support

We work with the software and equipment your business already relies on, and with your software vendors when something needs their help.

  • EROAD and Teletrac Navman telematics and electronic logbooks
  • Transport management and dispatch systems
  • Driver apps for jobs and electronic proof of delivery
  • Road user charges management tools
  • Xero and MYOB for invoicing and payroll
  • Rugged tablets and in-cab phone mounts
  • Microsoft 365, Outlook and Teams

Start with a free IT health check

A technician reviews your computers, accounts, backups, security and network, then gives you a short written report with the risks ranked and a price to fix them. No charge, no obligation.

Book the health check

Services that fit

Technician helping an office worker at her desk

Managed IT

One monthly price per person for support, security, updates and backups. Your outsourced IT team.

Managed IT
Meeting room with a screen set up for a video call

Internet & phones

Business fibre, backup connections and cloud phone systems, set up and supported by the same team.

Internet & phones
Rows of new workstations ready for staff

Laptops, PCs & devices

Business laptops and PCs supplied or leased, set up automatically, tracked through warranty and wiped securely.

Laptops, PCs & devices

IT for transport & freight companies: questions

Do you replace our telematics or dispatch system?

No. Those systems are specialised and your provider supports them. We look after the devices they run on, the networks they connect through, the user accounts and the office side, and we raise faults with the provider when the issue is on their end.

Should we buy rugged tablets for our drivers?

For most fleets, yes, or at least ruggedised cases and proper mounts. Consumer tablets are cheaper upfront but crack, overheat and fail sooner in a cab. We help you compare the total cost over the life of the device and set them up so a swap is quick.

Can new drivers be set up the day they start?

With good preparation, yes. We keep spare enrolled devices ready and a standard account template, so a new starter can be issued a working tablet and login quickly. Leavers are removed in one step, which matters just as much.

Our depot is outside Auckland. Can you still help?

Yes. Device management, account changes and network monitoring all work remotely, and our help desk can talk drivers and depot staff through most problems. Hardware installs at regional depots are done on a planned visit or by a local contractor working to our plan.

What happens if the depot internet fails?

Without a backup, dispatch and proof of delivery uploads stop. We install a failover connection that switches over automatically, and we are alerted when the main line drops, so the provider can be chased while you keep working.

How do you charge for driver devices?

We agree a scope based on your office users and the fleet devices we manage, and quote it in writing before anything starts. Office staff are typically on the Managed plan at $119 per user per month plus GST, and hardware is always quoted in writing first.

Other industries we work with

When IT breaks, work stops.
Let's keep it running.

Start with a free IT health check. We'll show you what is working, what is at risk and what it would cost to fix.

Book a free IT health check