IT support for facilities management companies

IT for facilities management companies

Facilities management companies juggle a long list of buildings, contracts and service providers. Planned maintenance is scheduled through a maintenance or computer-aided facilities management system, reactive jobs arrive by email, phone and portal, technicians and subcontractors attend sites with phones or tablets, and every inspection, test and repair needs to be recorded. Building warrant of fitness inspections, fire system checks and contractor induction records are not optional extras, and a client will ask for evidence the moment something goes wrong in their building.

The IT challenge is that the work happens everywhere except the office. Technicians move between sites, sign in to client portals and building management systems, and photograph meters and fire panels. Subcontractors need job details but not access to the whole client list. Many facilities firms also look after site technology such as CCTV, access control and building management system networks, and the line between the client's network and the facilities team's responsibilities is often blurry and rarely written down.

Office IT supports facilities management companies with three to seventy-five staff. Our technicians work onsite in Auckland and Hamilton, and facilities teams in other regions are supported remotely, with planned site visits for project work by arrangement. We manage your technician devices and accounts, keep maintenance and compliance records backed up, protect the email and client portals your team uses, and can design and install CCTV, access control and data networks for the buildings you manage, with power work left to a registered electrician.