IT support for wholesale and distribution businesses

Yes. Your ERP partner remains responsible for the software itself, and we look after everything around it: the server or cloud access, the network, the user accounts, the backups and the devices. When something breaks we work out which side the fault is on and deal with the vendor directly so you are not caught in the middle.

Usually it is coverage and roaming. Racking, metal roofs and dense stock absorb wireless signals, and consumer-grade access points struggle when devices move between them. A site survey shows where the gaps are, and correctly placed business access points with sensible roaming settings normally fix it.

We set up monitoring on the transfers we can see, such as import folders, connector services and error mailboxes, so a stalled order is spotted early. Where the EDI service is run by a third party, we raise the fault with them and keep you informed until orders are flowing again.

Yes, remotely. Most support for scanners, PCs and accounts is done over a remote connection. Installation work such as access points or data cabling at regional sites is planned in advance and carried out on an arranged visit, or by a local electrician or cabler working to our design.

Combine technology with a simple rule. We filter spoofed and lookalike email, protect mailboxes with multi-factor sign-in and flag external senders. Your accounts team then confirms any new or changed bank account by calling a number already on file, never one supplied in the email.

Most choose the Managed plan at $119 per user per month plus GST for office staff, with shared warehouse devices covered as part of the agreement. Businesses that want regular onsite visits in Auckland or Hamilton and staff security training included usually take the Complete plan at $169.